Customer satisfaction is one of the few levers brands can still pull to differentiate themselves in crowded and competitive marketplaces. Today, the brand with the best customer experience usually wins.
Create, test & modify customer questionnaires instantly.
No training or coding required.
Understand every customer, at every meaningful moment with intelligent conversations.
Utilize our survey builder for customer experience improvement, making it easy to monitor, respond, and improve every touchpoint along the customer journey.
If you depend on external providers to manage your customer experience and collect feedback, every change costs you time and money, and it also distances you from your customer.
High levels of customer satisfaction … are strong predictors of customer and client retention, loyalty, and product repurchase.”
Not to mention, poor customer satisfaction can actively harm your brand. The average American consumer will tell 16 other people about poor customer experiences, and it takes brands an average of 12 positive experiences to make up for one unresolved negative experience.
Create mobile-friendly surveys in minutes, add your branding logo and colors.
Award number of points for each answer.
Add multiple questions and answer options, each question is presented on the dedicated page with answer options.
Upon completion, the customer is awarded the coupon or gift card of your choice. Customer data is captured at the time of the redemption.
Survey Builder is based on “what you see is what you get” functionality, and it’s very easy to create new or edit existing surveys.
The survey can be distributed as a link in SMS or an email message sent to the customer after a visit or added to the website, Facebook, Mobile App and comes linked to the QR code.
Generate Store visits, trigger conversions, and boost your sales by offering appealing discount Coupons to your audience.
Accept payments through Digital Vouchers. The customer receives proof of the purchased value or unlocks a discount Coupon.
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