FAQ’s Loyalty Mobile App

Frequently Asked Questions ClearLine Mobile

Native Loyalty Mobile App

1. What is the main difference between a single card and a multi-card loyalty program?

Our loyalty program includes a module for collecting points and redeeming rewards.
In a single card program, all points are collected to one ‘card’, no matter whether they’re collected from one or more places.
In multi-card, as the name says, you can have several completely separate cards, connected to a certain location, and each one with its own points, rules, and rewards.

2. I have a small business with several stores, can I handle it with a single card loyalty?

Yes, this can be handled via a single-card loyalty program. However, in this case, all of the stores would be using the same, unique interface to collect points or spend them on rewards.
This means that the loyalty program would be unified and not relevant to the specific stores or store locations.
If you wish your points to be separated for each place, you should use multi-card loyalty.

3. I am running an online agency that covers loyalty programs for different stores in the area. What is the perfect setup for me?

The perfect setup for different stores would be our multi-card loyalty program. That way you can have a separate loyalty program for each store (place) with its own rules for collecting points and rewarding. It’s like having several single card loyalty programs in one app.

4. I want purchases in my loyalty program to be somehow confirmed. Is this possible?

Yes. There is a setting that requires the cashier to enter his PIN in order for the user to collect points. Each cashier has his own PIN, and in a multi-card program, you can set that option for each place individually.

5. I want to make the best use of social media with my loyalty program. What do I need to do?

You can reward your customers for attaching the photo and sharing it to Facebook and Twitter. These can be set within the loyalty module for each place separately.

6. When I add a single card loyalty program to my content, it creates an icon that I can add to my app’s home screen. How do I add a multi-card program to my home screen?

Since a multi-card loyalty program is tied to a list of places, adding that list to the home screen will also add the loyalty module. The best thing would be to create a category of places that will hold all loyalty places and then add that category to the home screen.

7. Can I integrate my already existing loyalty program/setup into your own?


8. Can I manually edit a specific user’s point state?

Yes, in the builder, go to Engage -> Analytics -> Loyalty -> Users, and click on the pencil icon next to the user you want to edit.

9. How can I monitor my cashiers and which check-ins are they validating?

In the ShoutEm builder, go to Engage -> Analytics -> Loyalty -> Cashiers.

10. I created a few rewards for my loyalty program, but none of them appear in the app, where are they?

If your rewards are visible in the content, but in the app, check it’s validation period. If the validation period for a reward has expired or hasn’t started yet, it will not be visible in the app, (and in the content will be marked red).

Loyalty and Deals

Capitalize on your clients’ value and worth with ClearLine Mobile, mobile app builder. Increase repeat business with your own Loyalty Rewards Club. Treat your clientele with dedicated and caring engagement.

Choose between single card, multi-card or punch card loyalty

Create your loyalty program in-app, for your brand, where you have 100% control. Build a multi-location loyalty program for franchisees, shopping malls, and beyond. Wherever your customer’s shop, add personalized rewards.

List item for sale using Shopify or integrate with your existing e-commerce website

Grow your business and convert buyers with a few clicks. Leverage our Shopify integration to maximize your sales. Expand sales by streamlining customer access to your products via their mobile phones — quick and simple through an app.

Engage your users with deals, push notifications, locationproximity marketing

Enhance customer experience by stimulating user engagement within the app. Keep your users in the loop with the latest updates, offers, and promotions. Connect, engage and re-engage with your customer based on preset rules for location or action.

ClearLine Mobile

What We Do

Channel Marketing Management

Platform omnichannel click bait thought leadership pivot. Disrupt taste makers council conversions emerging.

Exclusive SEO Backlinking Formula Marketing Giveaway (Worth $99)

Call to Action